Shipping policy

Shipping Policy

We ship worldwide with tracked delivery.

Processing and Delivery Times
Orders are processed within 2 to 3 business days. Most customers receive their slippers within 10 to 12 days of ordering, depending on destination. We do not dispatch orders on Saturdays or Sundays.

Ordering a Gift?
During the holiday season, carriers get busier. If your slippers are a gift for a special date, we recommend ordering early to make sure they arrive in time.

Tracking
You'll receive a tracking number by email as soon as your order is dispatched. Please allow up to 48 hours for tracking to update.

Customs, Duties and Import Taxes
Most orders arrive with nothing extra to pay. Depending on your country, some orders may be charged import duties, taxes or customs fees. These are set by your country, are not included in your order total, and are paid by the recipient. Customs checks can sometimes delay delivery beyond our estimates.

Incorrect Addresses
Please check your shipping address carefully at checkout. We can't be held responsible for parcels sent to an incorrectly entered address. If a parcel is returned to us as undeliverable, we can reship it once the postage is covered.

Lost or Damaged Parcels
If your tracking shows no movement for 21 days, or your parcel arrives damaged, email us at hello.alwayscold@outlook.com and we'll sort it out with the carrier.

Questions?
Email us anytime at hello.alwayscold@outlook.com.